Refund policy

Return & Refund Policy

At Mammys Garden, your satisfaction means a lot to us, and we always aim to deliver fresh, safe, and high-quality frozen food products.

Because our products are frozen food items, please review the policy below:

Returns & Exchanges

• Due to the nature of frozen food products, returns or exchanges are not accepted after delivery, unless there is a clear defect or an error with the product.

• If you receive a product with any issue, please contact us within 24 hours of receiving your order.

Return Shipping

• If the return is approved due to a defect or mistake, Mammys Garden will fully cover all return and shipping costs.

Refunds

• Refunds are always made using the same payment method used for the original purchase:

  • Cash payments are refunded in cash at the time of return.

  • Online payments are refunded within 7 business days from the date the returned product is received and approved.

A Few Important Notes

• Products must be returned in their original packaging and condition.

• Refunds or returns will not be accepted if the product was improperly stored or handled after delivery.

• All return and refund requests must be submitted through our official communication channels.

• Mammys Garden reserves the right to inspect the product before approving any return or refund.